Mobile / Casino
This policy sets out exactly what information qq11 collects when you access the lobby, make a transaction via DuitNow or Bank Transfer, or reach out through support — and what we do with it. We keep this document factual and plain so you can make an informed choice about your account.
When you open an account, browse the slot catalogue, use a live casino table, or initiate a DuitNow or Bank Transfer transaction, qq11 processes certain data to complete those actions. The categories include account registration details, device and session data collected during lobby access, and transaction records tied to your wallet. We do not sell this data to third parties for marketing purposes. Retention periods are determined by the type of record: account details are held for as long as your account remains active, while transaction logs may be kept for a longer period where local regulations require it. Availability of services depends on local law and is accessible only where local law permits. Data processed through payment rails such as DuitNow and Bank Transfer is handled according to the terms of those respective payment systems, and qq11 does not store full banking credentials on its own servers. Where third-party studios — including Spadegaming, Pragmatic Play, CQ9 and Joker — deliver game content inside the lobby, those studios operate under their own data terms for any data generated within their game environment. This policy covers what qq11 itself collects and controls.
Transaction references tied to DuitNow transfers are logged in your account wallet history for reconciliation purposes.
Bank Transfer records, including reference numbers and amounts, are retained in your account dashboard for the period required by applicable regulations.
Where Touch 'n Go eWallet is used, only the transaction status and reference are stored — no full wallet credentials are held by qq11.
Browser session identifiers and device type are collected to maintain lobby access continuity and detect unusual login activity on your account.
Not every element of your experience falls under a single policy document. This section draws a clear line between what qq11 controls directly and what is governed elsewhere, so you know exactly where to direct a data question.
Login credentials, session tokens and account profile fields are fully within qq11's data control. If you need to review or correct these, the process sits inside your account settings page after login.
Payment data for DuitNow and Bank Transfer passes through the respective payment network. qq11 holds the reference and status only; the full transaction record lives with the payment provider under their own terms.
Game content delivered by studios such as Spadegaming, Pragmatic Play, CQ9 and Joker is served from those studios' platforms. Any data generated purely inside a game session is subject to the studio's own data handling terms.
Links or embedded tools that take you outside qq11 are not covered by this policy. Once you navigate away from our domain, the destination site's own privacy terms apply, not ours.
You are not a passive party in how your data is handled. Several concrete actions are available to you directly through your account or through our support team. To review the personal details we hold — such as your registered email, contact number and wallet history — log in and open the account settings page; the fields displayed there reflect what is currently on record. If any detail is incorrect, you can edit it directly from that same settings screen, or raise a correction request through live chat if the field is locked. Transaction records linked to DuitNow or Bank Transfer appear in your wallet history tab and can be referenced when contacting support about a specific transaction. For questions about what data we retain and why, or to request that a specific record be reviewed, you can reach the team through the support channels listed on this page. We aim to respond to data-related requests within a reasonable period; the current contact methods and response handling are described in the support section below.
Log in and open account settings to see the profile and contact details currently on file. Wallet history shows your DuitNow and Bank Transfer transaction references in date order.
Editable fields can be updated directly in account settings. For locked fields such as registered email, submit a correction through live chat with the relevant account details to hand.
If you want to know why a specific data point is held or how long it will be retained, contact support by live chat or email. Provide your account reference so the team can locate the right record.
For formal data requests — such as asking what categories of data are held on your account — email privacy support with your account username and the nature of the request. The team will confirm receipt and follow up.
Data and privacy questions have a direct path to the qq11 support team. Whether your question is about a specific transaction record, a correction to your registered details, or a general query about how your account data is used, the routes below connect you to the right team without a dead end.
Open the live chat icon from any page on qq11. For data queries, mention your account username at the start of the conversation so the agent can pull the right record immediately.
Send a written data request or policy question to our support email address, which is listed in the contact section of your account dashboard after login. Email is the preferred path for formal record requests.
Many routine privacy actions — reviewing profile data, checking wallet transaction history for DuitNow or Bank Transfer entries, updating contact details — are available directly inside your account without needing to contact support at all.
Understanding our internal practices helps you assess the level of care applied to your account information. Cookies are used on qq11 to maintain your lobby session, remember your login state and collect aggregate traffic data for site performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the lobby loads or how your session is maintained across pages. Account security relies on credentials you set at registration — we do not store passwords in plain text, and we do not have access to your full payment credentials for DuitNow or Bank Transfer. If you suspect unauthorised access to your account, contact support through live chat immediately and request an account review. Data retention follows a tiered approach: active account data is retained while the account is open; transaction references are held for the period required by applicable rules; anonymised usage data may be retained longer for performance analysis. Requests to amend or query specific records should be directed to support in writing for traceability.
qq11 uses session and analytics cookies. Browser-level cookie controls let you limit non-essential cookies; session cookies are required for lobby access and cannot be disabled without affecting your account experience.
Credentials set during registration are stored in hashed form. We do not hold your DuitNow PIN or Bank Transfer banking password. Unusual login activity triggers a prompt in your account dashboard.
Active account profiles are retained while the account is open. Transaction logs for DuitNow and Bank Transfer are kept for the period local regulations require. Anonymised session data may be held longer for internal performance review.
When this policy is updated, the revised version is published at qq11/privacy-policy/ with the effective date noted at the top. Continued account use after the published date constitutes acknowledgement of the updated terms.
These are the questions our account holders ask most often about data handling, access rights and contact options. Each answer is specific to how qq11 operates — not generic legal boilerplate.
We collect the details you enter during registration — name, email address and contact number — plus session data such as device type and login timestamps. Transaction references for DuitNow or Bank Transfer are added to your wallet record when a payment is processed. We do not collect data beyond what is needed to run your account.
Yes. Log in and open account settings to see your profile details, and check your wallet history tab for transaction records. If you want a broader summary of what categories of data are held, send a written request through email support — include your account username so the team can locate the right records.
Editable fields like contact number can be updated directly in account settings after login. For fields that are locked — such as your registered email — start a live chat conversation and ask for a correction. Have your account details ready so the agent can verify your identity before making the change.
Game studios including Pragmatic Play, Spadegaming, CQ9 and Joker deliver game content only. Data generated purely inside a game session is subject to those studios' own terms. qq11 does not pass your account profile or payment details to game studios — they receive only what is needed to load the game in your session.
Transaction references and status records are retained for the period required by applicable local regulations. The specific retention duration depends on the type of record and the rules in effect at the time. Your wallet history tab shows the records currently accessible to you; for older records, contact support by email.
Contact support through live chat immediately and state that you are reporting a suspected unauthorised access. The team will review your account login history and advise on next steps, which may include resetting your credentials. Do not wait — the sooner you report it, the faster the review can begin.