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These terms set out how your qq11 account works — what we commit to, what you agree to, and where both sides stand on access, transactions, and conduct. Read through each section before using the platform; your continued access means you have reviewed and accepted the conditions described here.
These terms form the agreement between you and qq11. They apply the moment you register an account, use any feature on the platform, or carry out a transaction — including deposits and withdrawals processed through DuitNow or Bank Transfer. Availability of any service described here depends on local law and is accessible only in eligible regions where such access is permitted. We may update these terms when platform features, payment rails, or regulatory requirements change. When a material change is made, the updated version will be published on this page and a notice will appear after your next login. Continuing to use your account after that point means you accept the revised terms. If any section of these terms conflicts with applicable local law in your jurisdiction, only that section is affected — the rest remains in force. These terms do not override any separate agreements you may have with payment processors such as DuitNow or your bank when using Bank Transfer. Those processors operate under their own service agreements. For questions about a specific transaction, the relevant payment channel's terms apply alongside ours.
These terms draw a clear boundary between what qq11 governs and what sits with third parties. Understanding the scope helps you know who to contact when something needs attention.
Login credentials, session activity, account suspension and closure all fall under these terms. If your access is restricted, the reason and any resolution path are described in your account dashboard and the support contact on this page.
Deposits and withdrawals processed through DuitNow or Bank Transfer are subject to these terms. Confirmed transaction records are viewable in your account wallet history. Dispute steps are covered in the rights section below.
Game titles, lobby organisation, studio availability, and how pages are displayed are governed by us. Content may change without individual notice. The current state of the lobby — including available titles from Spadegaming, Pragmatic Play, CQ9, and Joker — is shown when you log in.
Payment processors, mobile network services, and device software operate under their own separate terms. qq11 is not liable for service interruptions, delays, or failures that originate outside our platform. Contact the relevant third party directly for those matters.
Your rights under these terms are practical and accessible through your account. You can review your full transaction history at any time — the wallet section logs every deposit and withdrawal, including those processed via DuitNow and Bank Transfer, with a timestamp and status. If a record appears incorrect, you can raise a correction request through the support channel and we will investigate within the timeframe stated in the response acknowledgement. Keeping your registered email address current matters here: all formal communications from us, including any policy updates or account notices, go to that address. You can update your contact details directly in account settings. Where you believe your access has been restricted in error, the account support route is the correct starting point — not a third-party channel.
Your full deposit and withdrawal log is available in the wallet section after login. Each entry shows the channel used — DuitNow, Bank Transfer — along with status and date.
Email address, contact number and registered name can be updated in account settings. Some changes require identity verification as shown in the form.
If any term is unclear, contact us via the support route listed below. Include your account reference so we can respond to your specific situation rather than a generic reply.
If your account has been restricted or suspended and you believe this is in error, submit a formal review request through live chat or email support. We will confirm receipt and provide a reference number.
For anything related to these terms — a question about a transaction, an account restriction, or a request to review your records — these are the channels to use. Availability may vary; check the platform for current support hours.
Start a live chat session directly from the qq11 site. This is the quickest route for account-specific questions — have your account reference ready when you connect.
Send a detailed message to our support email for written records of your enquiry. Suitable for formal requests such as transaction disputes or correction of account details.
The Help Centre in your account dashboard covers common policy questions, wallet steps, and how to read your transaction history. Start there for self-service answers before escalating.
We apply account-level security to everything covered in these terms — session management, transaction logging, and how your registered details are held. If you want to know what we hold, how long we hold it, or how to request a change, the support routes above are the right starting point.
Transaction records and account activity logs are retained for the period required by applicable regulations in eligible regions. The current retention period applicable to your account is disclosed on request through our support email.
We use session and functional cookies to keep your login active and your lobby preferences saved. You can manage cookie settings in your browser. Turning off certain cookies may affect how the platform displays and remembers your choices.
Login sessions are monitored for unusual activity. If we detect an access pattern that does not match your normal behaviour, your session may be paused and a verification step required. This protects your wallet and registered payment channels.
If you disagree with a term or want to request a formal review of how a policy applies to your account, contact us in writing via support email. We will acknowledge your request and provide a reference number within one business day.
These are the questions we receive most often about our terms, account rights, and how policies are applied at qq11.
These terms apply to every registered account holder who accesses qq11 and uses any feature on the platform — including the lobby, wallet, and any transaction via DuitNow or Bank Transfer. Access is available only where local law and eligible regions permit.
When we make a material change, the updated terms are published on this page and a notice appears at your next login. Continuing to use your account after that point is taken as acceptance. We do not remove the previous version without notice.
Yes. Your full deposit and withdrawal history is in the wallet section of your account after login. Each entry records the channel — DuitNow or Bank Transfer — the amount, the date, and the status. If an entry looks wrong, raise it with support directly.
Log in and go to account settings. You can update your email address and contact number there. Some changes trigger an identity verification step — follow the instructions shown in the form. If you cannot complete the step, contact live chat for assistance.
Contact us in writing via support email with your account reference and a clear description of the point you are disputing. We will acknowledge within one business day and provide a reference number. Formal review requests are handled separately from general enquiries.
Only partially. The transaction record, wallet credit, and dispute process on the qq11 side are covered here. DuitNow and Bank Transfer each operate under their own service agreements. If the issue originates with the payment processor, you will need to contact them directly.